Book a Repair

If you’re having issues with a product that was supplied through us, we’re
here to help!

Here's how our repairs process works:

Items must be dropped off or sent to:

Repairs – Dolphin Pacific
1 Saunders Place
Avondale
Auckland
1026
Please include a list of what components you are sending;
Cleaner, Power supply etc.. (no caddy's required)
Things to note:
  • If your product is under warranty, you will receive confirmation once it has been repaired or if there are any delays due to availability of parts.
  • If your product is not under warranty, you will receive a quote for repair. We will begin once we receive confirmation to proceed.
  • Repairs are carried out on a first-come first-served basis where possible.
  • Please allow up to 5 working days for repairs during the summer months.
  • Please see the table below for an indication of warranty periods on each product.
  • Warranty Periods
  • S50 / S100 / S200 / S300 / M3
    1 Year full / 2 year limited (power supply, cable & motor unit)
  • M400 / M500 / M600
    3 year full
  • Commercial
    2 year / 3000 hours full